Understand the fault. Get the right help.
Plumbing and heating faults, from a cold radiator to an urgent loss of hot water. Explore our guides or contact our 24/7 team for help.
For active leaks and urgent faults, tell us the postcode and what is happening. For planned repairs, these guides help you explain the problem.
Emergencies and water leaks
Ceiling leaking water: what to do and what to check
Water leaking through a ceiling needs careful action. Learn when to keep clear, how to report the problem and what tracing and repair may involve.
Read thisWater meter moving when the taps are off
A moving water meter with taps off can indicate hidden use or leakage. Understand safe observations, supply-pipe checks and when to contact your supplier.
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Boilers, cylinders and hot water
Boiler leaking water: safe next steps
Boiler leaking water? Keep clear of wet electrics, record visible symptoms and understand why diagnosis comes before replacing parts or the appliance.
Read thisBoiler losing pressure: causes and next steps
Boiler losing pressure repeatedly? Understand visible leaks, discharge and pressure changes, record useful symptoms, and know when to arrange assessment.
Read thisHot water cylinder leaking: what to do next
Hot water cylinder leaking? Learn the difference between a vessel leak, pipe connection and safety discharge, with safe next steps and repair choices.
Read thisHot water runs cold: understand the pattern
Hot water runs cold after starting warm? Compare combi, cylinder and single-shower patterns, record safe observations and decide what needs assessment.
Read thisNo hot water but heating works: what to check
No hot water but heating works? Separate combi, cylinder and single-outlet problems, learn safe observations to make, and find the right repair next step.
Read thisOverflow pipe dripping: identify what is discharging
A dripping outside pipe may be an overflow, condensate outlet or safety discharge. Learn what to report and why it must never be capped to stop water.
Read thisTundish dripping: what the discharge means
Tundish dripping near your hot water cylinder? Understand why discharge needs assessment, what to report safely and why safety outlets must stay clear.
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Radiators and heating
Radiator cold at the bottom: causes and next steps
A radiator cold at the bottom can point to restricted circulation or deposits. Learn what to observe safely and when cleaning or a repair needs assessment.
Read thisRadiator leaking from the valve: what to check
A radiator valve leak needs the source checked before repair. Learn what to observe safely, when to stop the heating and what a repair can involve.
Read thisRadiator not heating up: one room or the whole system?
Radiator not heating up? Compare rooms, check ordinary heating controls and identify what to report before replacing valves or booking system cleaning.
Read thisTRV stuck or not working: what to check
A stuck TRV can leave a radiator cold or too hot. Check normal controls safely, understand other possible causes and know when a valve needs repair.
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Maintenance, landlords and reports
Low water pressure: finding where the problem starts
Low water pressure at a tap, shower or throughout the property? Compare the symptoms safely and understand when to contact your supplier or a plumber.
Read thisStopcock leaking: safe checks and repair planning
A leaking stopcock can affect your ability to shut off water. Learn what to report, why forcing it can make things worse and how repair is arranged.
Read thisToilet leaking at the base: find the source first
Water around a toilet base can come from several places. Learn what to observe safely, when to stop using it and what a proper repair should address.
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